Submit a Complaint

The West Grey Police Service is committed to providing residents and visitors with the highest quality policing services possible. We value consistent, professional, and transparent communication, and are dedicated to maintaining the trust and confidence of the community we serve. Public feedback plays a vital role in helping us continuously improve our services and ensure we meet or exceed community expectations.

The Chief of Police or his designate is responsible for:

• The investigation/resolution of conduct complaints made by a member of the public, through effective communication and sensitivity to citizens’ concerns, in an efficient and timely fashion;
• The analysis and identification of contributing causes for conduct complaints made by members of the public to facilitate corrective adjustments to procedures and practices; and 
• The analysis and identification of contributing causes for policy and service complaints made by members of the public to facilitate corrective adjustments to procedures and practices

COMPLAINTS

The Community Safety and Policing Act, 2019 (CSPA) establishes police oversight and disciplinary processes designed to enhance accountability within the policing sector, promote fairness for police officers, and strengthen public confidence in the police complaints process.

There are two types of public complaints:

Complaints about the conduct of a West Grey Police Officer.
These complaints are handled by the Law Enforcement Complaints Agency (LECA)

Complaints about the policies of, or services provided by, the West Grey Police Service.
These complaints are handled by the Inspectorate of Policing (IOP)

Formerly known as the Office of the Independent Police Review Director (OIPRD), the Law Enforcement Complaints Agency (LECA) is responsible for receiving, managing, and overseeing public complaints regarding the conduct of municipal police officers and special constables. As an independent civilian oversight agency, LECA ensures that public complaints about police conduct are addressed in a manner that is transparent, effective, and fair.

Individuals who believe their concerns regarding an officer’s conduct can be resolved through discussion with a supervisor are encouraged to call or attend the West Grey Service and speak with a supervisor to address their questions or concerns. These informal discussions do not need to be filed with LECA and may provide an opportunity to resolve the matter directly.

If you wish to file a complaint about the conduct of a West Grey police officer, contact Law Enforcement Complaints Agency. 

 The Inspector General of Policing is an independent policing oversight body established under Ontario’s Community Safety and Policing Act (CSPA). The Inspector General is responsible for ensuring that policing services are delivered adequately and effectively across Ontario and that police service board members comply with the applicable Code of Conduct.

Through independent compliance oversight, the Inspector General helps ensure that police services, police service boards and their members, and special constable employers meet their legislative obligations under the CSPA with respect to policing and police governance. The Inspector General is supported by the Inspectorate of Policing, a specialized organization of professionals dedicated to promoting excellence, accountability, and continuous improvement in policing and police governance throughout Ontario.

If you wish to file a complaint regarding the adequacy and effectiveness of the police service delivery, or concerning allegations of misconduct by a police board member, contact the Inspector General of Policing.